Refund & Cancellation Policy

Last updated 7 November 2026

Cancelling

You can cancel a Pro subscription at any time from the Billing page in your dashboard (“Manage subscription”), or by emailing hello@formpit.com. Cancellation stops future renewals. You keep Pro features until the end of the period you have already paid for, then your account moves to the Free plan. Nothing is deleted; your forms and submissions stay.

Refunds

• First purchase: if Pro isn't what you expected, email us within 14 days of your first payment and we'll refund it in full, no questions asked.
• Renewals: renewal payments are not refunded once the new period has started, except where required by law. Cancel any time before the renewal date (shown in the billing portal, reachable from your Billing page) to avoid being charged.
• Service problems: if a Formpit outage or defect prevented you from using Pro features for a significant part of a billing period, tell us and we'll refund or credit that period.
• Accidental duplicate payments are refunded in full.

Refunds are issued to the original payment method by Dodo Payments, our merchant of record, and usually appear within 5–10 business days depending on your bank. Taxes collected on the payment are refunded with it.

Free plan

The Free plan has no charges and nothing to refund. You can delete your forms and close your account at any time.

How to ask

Email hello@formpit.com from the address on your account with the word “refund” in the subject. We reply within 2 business days.